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Back arrow UI element in Service Catalog with Try It acts differently from rest of the platform - Known Error
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  • Back arrow UI element in Service Catalog with Try It acts differently from rest of the platform
KB0656679

Back arrow UI element in Service Catalog with Try It acts differently from rest of the platform


537 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Description

When using the back arrow UI element in the Service Catalog after clicking Try It, the button respects only Service Catalog history and not general history. This can cause unexpected results when arriving to a Service Catalog page from outside the Service Catalog and trying to go back.

Steps to Reproduce

  1. Navigate to Service Catalog > Catalog Definitions > Maintain Items.

  2. Open any item and click Try it.

  3. Use the Back button in the upper left.

    Instead of returning to the form, the display usually goes back to the homepage (although sometimes it goes to other pages.)

 

Workaround

When you click Try It in the Service Catalog app, it initiates an admin flow that goes from configuration flow to an app flow to test the configuration. The Back button in the app will continue to behave in the app flow and continue the back until the last page in the app. It will then navigate to the homepage because that is the starting page for the app.


Related Problem: PRB1211408

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