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Issue Summary

Under Service Catalog, if you try to add categories that exist, the selector is blank.

  

Most Probable Cause

The system property glide.sc.home.filter that lists content types (comma-separated) to allow on the catalog homepage is set to blank, which allows all content types.

  

Solution Proposed

  1. Go to /sys_properties_list.do and search for the glide.sc.home.filter property.
  2. In the Value field, fill in Catalog Categories,Catalogs.
    You will be able to see the category items in Selector.

Related references:
https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/service-catalog-management/reference/r_ServiceCatalogProperties.html

 

 

Article Information

Last Updated:2018-06-06 11:40:45
Published:2017-11-24