Notifications

112 views

Description

This occurs whether you're in the tabbed view or scrollalicious view of a record.

In each related list in a record, there is a pagination box. This is the box that controls which page of related records you're viewing in a related list. It is displayed in the << < X to Y of Z > >> format.

If one of the lists has enough records to require multiple pages, that box will show something along the lines of:

1 to 20 of 39

If you move to the second page of records in a related list that box is updated to show:

21 to 39 of 39

If you then view a related record in that list then hit the back button to go back to the original record, all of the pagination boxes are updated as follows:

The list in which you changed pages is correct, and will show 21 to 39 of 39. The rest, however, will show

21 to 6 of 6
21 to 1 of 1

Etc. Essentially, the "you are viewing records X" is updated incorrectly for all other related lists when returning from viewing a record on the second or greater page of results.

Steps to Reproduce

1. Log into an OOB Jakarta Patch 1 hotfix 1 instance
2. Open up an incident record
3. Make sure that you have at least 1 related list for which you can add many records to create pagination.

i.e the Incident-> Parent incident and Affected CIs related list

4. Add 1 record to the Affected CIs related list
5. Add a high number of records (i.e 50+) to the Incident-> Parent incident (Child Incidents) related list

6. On the Child Incidents related list, update the pagination box so it is something like: 21 to 40 of 53
7. Focus on the Affected CIs related list
8. Click into the available record in the Affected CI list
9. Navigate back using the form's Back button

Expected result:
The Affected CIs related list shows 1 to 1 of 1 for pagination

Actual result:
The Affected CIs related list shows 21 to 1 of 1 for pagination

Workaround

Set related lists to load 'after form loads'.


Related Problem: PRB1099649

Seen In

Istanbul Patch 7
Jakarta Patch 1 Hot Fix 1

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2017-11-16 17:41:54
Published:2017-11-17