Using SNRecordPicker with multiple="true" attribute has javascript error "Cannot read property 'split' of undefined" on Service Portal while creating a multi select list.This happens on the instances which are before Jakarta Patch 3. 


Steps to Reproduce


  1. Go to any OOB instance which is pre Jakarta Patch 3 with Service Portal Plugin.
  2. Import the attached import set.
  3. Go to: instance/$
  4. You should be able to select multiple users from the reference field 
  5. You will see the error in console "Cannot read property 'split' of undefined"
  6. The same works fine in Jakarta Patch 3 and above.



  1. As of now there is no work around present for this issue.
  2. Upgrade to Jakarta Patch 3 and above would solve this issue.


Related Problem: PRB891857

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Article Information

Last Updated:2018-08-20 01:16:29