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Pages don't appear on the Service Portal Designer



Problem


Not all pages show up on the Service Portal Designer (/$spd.do#/page/select).  

 

Cause


The usual reason for pages not showing up is that the Internal field is set to true on the portal page. Internal use pages are not for public portal users but instead for administrative/designer use. For example, the sp_config page is not a page you would want to modify and is instead used to administrate the portal itself.

To see which pages are set to internal use:

  1. Navigate to Service Portal > Pages.

    If the Internal field does not display by default, click the gear icon to the left of the field names and use the slushbucket to add it to the form.

  2. Use the filter [Internal][is][true] to see which pages are set to internal use.

Resolution


Uncheck Internal for the pages you want to show in the Page Designer.

Article Information

Last Updated:2017-11-13 20:59:32
Published:2017-11-14