Description
Record count on Visual Task Board does not match the record count in the View table | Troubleshooting
Issue Summary
The data count on the Visual Task Board (VTB) is not matching with the record count in the View table link for a non-admin user.
Steps to reproduce
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Impersonate a non-admin user.
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Open the affected VTB (example URL: https://<instance-name>.service-now.com/$vtb.do?sysparm_board=<sys_id>).
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Click View table and note the record count value.
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Note the values of the Count field on the VTB.
Note that the record count does not match with the View table list value.
Possible cause and scenario
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The non-admin user belongs to a lower domain like TOP/LOWER_DOMAIN/SUB_DOMAIN.
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On the vtb_card list for the affected board, not all of cards are created on the same domain.
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Few vtb_card records are pointing to different domains like TOP/ANOTHER_LOWER_DOMAIN or TOP.
Clicking View table opens a list where all records are shown because they all belong to the same domain as the user TOP/LOWER_DOMAIN/SUB_DOMAIN. Thus, the record count on the VTB cannot match with the table list.
Workaround
Correct the vtb_card records (https://<instancename>.service-now.com/vtb_card_list.do?sysparm_query=board.nameSTARTSWITH<boardname>) to have the same domain as the user TOP/LOWER_DOMAIN/SUB_DOMAIN.