Record count on Visual Task Board does not match the record count in the View Table | Troubleshooting

The data count on the Visual Task Board (VTB) is not matching with the record count in the View table link for a non-admin user.

Steps to reproduce

1. Impersonate a non-admin user.

2. Open the affected VTB (example URL: https://<instance-name>.service-now.com/$vtb.do?sysparm_board=<sys_id>).

3. Click View table and note the record count value.

4. Note the values of the Count field on the VTB.

   • Note that the record count does not match with the View table list value.

• The non-admin user belongs to a lower domain like TOP/LOWER_DOMAIN/SUB_DOMAIN.
• On the vtb_card list for the affected board, not all of cards are created on the same domain.
• Few vtb_card records are pointing to different domains like TOP/ANOTHER_LOWER_DOMAIN or TOP.
  • Clicking View table opens a list where all records are shown because they all belong to the same domain as the user TOP/LOWER_DOMAIN/SUB_DOMAIN. Thus, the record count on the VTB cannot match with the table list.

Correct the vtb_card records (/vtb_card_list.do?sysparm_query=board.nameSTARTSWITH<boardname>) to have the same domain as the user TOP/LOWER_DOMAIN/SUB_DOMAIN.