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How to deactivate the connect plugin



Overview


Some customers run into a scenario where connect plugin gets activated on their instance between upgrades due to certain plugin dependency. For example, if you activate service portal plugin, it will automatically activate connect plugin.

 

Solution


Unfortunately, just like any other plugins, once a plugin is activated it is not possible to deactivate it. But there are some steps to turn it off as much as possible. 

To disable Connect, here are the properties for it and the values to bet set: 

  1. glide.connect.support.enabled - false 
    https://docs.servicenow.com/bundle/helsinki-servicenow-platform/page/use/collaboration/reference/r_PropInstWithConnectSupport.html 
  2. glide.connect.enabled - false 
  3. collaboration.frameset - false 
    https://docs.servicenow.com/bundle/helsinki-servicenow-platform/page/use/collaboration/reference/r_PropertiesForConnect.html

Notice that the Follow button is still available on the form. In that case, set the property connect.roles to value nobody.

Article Information

Last Updated:2017-11-29 07:11:11
Published:2017-11-29