Is it possible to add a carriage return to the "Initial agent response" field on the Chat queue form?
On chat queue form, Initial Agent Response field is of type Translated Field with max length 255. It is not possible to add carriage return within. This is because when the field length is less than 256, the system maps the field to varchar type on database level. The new line is not possible within varchar type field.
What is carriage return:
A carriage return, sometimes known as a cartridge return and often shortened to CR, <CR> or return, is a control character or mechanism used to reset a device's position to the beginning of a line of text.