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How to update the agent name displayed on Connect Chat without updating the sys_user record



Overview


This article describes how to update the agent name displayed on Connect Chat without updating the sys_user record.

The display name on Chat is the user's live_profile record name value. When a user logs in for the first time, a live_profile record is created for them and the Name field is automatically populated with the first/last name of the user record. This record can be modified, which means you can change the Chat name.

Procedure


  1. Go to /nav_to.do?uri=/live_profile_list.do.
  2. Filter the list with the user name for the user for whom you wanted to update the user name displayed on Connect Chat.
  3. Open the live_profile record of that user and update name field of the record to desired value.

 

Article Information

Last Updated:2018-05-28 00:11:21
Published:2017-11-29