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Description

Even when Status is "no answer," Notify conference calls stay open because notifynow neglects to set active to false.

Steps to Reproduce

 

Even when Status is "no answer," Notify conference calls stay open.

Workaround

In the business rule "Update Call Active State" on the notify_call_status table (https://<instance_name>.service-now.com/nav_to.do?uri=sys_script.do?sys_id=036e8771bf200200216a85ce2c07394b), correct a typo on line 3 that uses a hyphen instead of an underscore:

[ 'completed', 'no-answer', 'busy', 'failed' ];

should be:

[ 'completed', 'no_answer', 'busy', 'fail


Related Problem: PRB698612

Seen In

Helsinki Patch 2

Fixed In

Jakarta

Associated Community Threads

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Article Information

Last Updated:2017-11-14 16:20:18
Published:2017-11-15