Even when Status is "no answer," Notify conference calls stay open because notifynow neglects to set active to false.
Steps to Reproduce
Even when Status is "no answer," Notify conference calls stay open.
In the business rule "Update Call Active State" on the notify_call_status table (https://<instance_name>.service-now.com/nav_to.do?uri=sys_script.do?sys_id=036e8771bf200200216a85ce2c07394b), correct a typo on line 3 that uses a hyphen instead of an underscore:
[ 'completed', 'no-answer', 'busy', 'failed' ];
[ 'completed', 'no_answer', 'busy', 'fail
Related Problem: PRB698612