35 views

Description

Using a long URL gives you a blank screen

Steps to Reproduce

1 Go to this list (this is generated from one of the charts in the "Problem Triage and Fix SLA" dashboard):
https://hicopy.service-now.com/problem_list.do?sysparm_query=assignment_group.manager.department.dept_head%3Db6d2b61d46576292010c624a98c3b7c5%5Eu_problem_type%3DProduct%20Defect%5Eu_problem_audit.u_time_to_triageMORETHANu_problem_audit.u_time_to_fixed_in_code@day@before@30%5Eactive%3Dtrue%5Epriority%3D2%5Eu_external_incident_count%3E0%5Eassignment_group.manager.department.dept_head%3Db6d2b61d46576292010c624a98c3b7c5%5Epriority%3D4%5ENQassignment_group.manager.department.dept_head%3Db6d2b61d46576292010c624a98c3b7c5%5Eu_problem_type%3DProduct%20Defect%5Eu_problem_audit.u_time_to_triageRELATIVELT@dayofweek@ago@30%5Eu_problem_audit.u_time_to_fixed_in_codeISEMPTY%5Eactive%3Dtrue%5Epriority%3D2%5Eu_external_incident_count%3E0%5Eassignment_group.manager.department.dept_head%3Db6d2b61d46576292010c624a98c3b7c5%5Epriority%3D4%5ENQassignment_group.manager.department.dept_head%3Db6d2b61d46576292010c624a98c3b7c5%5Eu_problem_type%3DProduct%20Defect%5Eu_problem_audit.u_time_to_triageMORETHANu_problem_audit.u_time_to_fixed_in_code@day@before@90%5Eactive%3Dtrue%5Epriority%3D3%5Etask_count%3E0%5Eassignment_group.manager.department.dept_head%3Db6d2b61d46576292010c624a98c3b7c5%5Epriority%3D4%5ENQassignment_group.manager.department.dept_head%3Db6d2b61d46576292010c624a98c3b7c5%5Eu_problem_type%3DProduct%20Defect%5Eu_problem_audit.u_time_to_triageRELATIVELT@dayofweek@ago@90%5Eu_problem_audit.u_time_to_fixed_in_codeISEMPTY%5Eactive%3Dtrue%5Epriority%3D3%5Eu_external_incident_count%3E0%5Eassignment_group.manager.department.dept_head%3Db6d2b61d46576292010c624a98c3b7c5%5Epriority%3D4%5ENQassignment_group.manager.department.dept_head%3Db6d2b61d46576292010c624a98c3b7c5%5Eu_problem_type%3DProduct%20Defect%5Eu_problem_audit.u_time_to_triageMORETHANu_problem_audit.u_time_to_fixed_in_code@week@before@26%5Eactive%3Dtrue%5Epriority%3D4%5EORpriority%3D5%5Eu_security_incident%3Dtrue%5Eu_external_incident_count%3E0%5Eassignment_group.manager.department.dept_head%3Db6d2b61d46576292010c624a98c3b7c5%5Epriority%3D4%5ENQassignment_group.manager.department.dept_head%3Db6d2b61d46576292010c624a98c3b7c5%5Eu_problem_type%3DProduct%20Defect%5Epriority%3D4%5EORpriority%3D5%5Eactive%3Dtrue%5Eu_problem_audit.u_time_to_triageRELATIVELT@month@ago@6%5Eu_problem_audit.u_time_to_fixed_in_codeISEMPTY%5Eu_security_incident%3Dtrue%5Eu_external_incident_count%3E0%5Eassignment_group.manager.department.dept_head%3Db6d2b61d46576292010c624a98c3b7c5%5Epriority%3D4%5ENQassignment_group.manager.department.dept_head%3Db6d2b61d46576292010c624a98c3b7c5%5Eu_problem_type%3DProduct%20Defect%5Eactive%3Dtrue%5Epriority%3D4%5EORpriority%3D5%5Eu_problem_audit.u_time_to_triageMORETHANu_problem_audit.u_time_to_fixed_in_code@week@before@52%5Eu_security_incident%3Dfalse%5Eu_external_incident_count%3E0%5Eassignment_group.manager.department.dept_head%3Db6d2b61d46576292010c624a98c3b7c5%5Epriority%3D4%5ENQassignment_group.manager.department.dept_head%3Db6d2b61d46576292010c624a98c3b7c5%5Eu_problem_type%3DProduct%20Defect%5Eactive%3Dtrue%5Epriority%3D4%5EORpriority%3D5%5Eu_problem_audit.u_time_to_triageRELATIVELT@month@ago@12%5Eu_problem_audit.u_time_to_fixed_in_codeISEMPTY%5Eu_security_incident%3Dfalse%5Eu_external_incident_count%3E0%5Eassignment_group.manager.department.dept_head%3Db6d2b61d46576292010c624a98c3b7c5%5Epriority%3D4%5ENQassignment_group.manager.department.dept_head%3Db6d2b61d46576292010c624a98c3b7c5%5Eu_problem_type%3DProduct%20Defect%5Eu_problem_audit.u_time_to_triageISEMPTY%5Esys_created_onRELATIVELT@dayofweek@ago@30%5Eu_problem_audit.u_time_to_fixed_in_codeISEMPTY%5Eactive%3Dtrue%5Epriority%3D2%5Eu_external_incident_count%3E0%5Eassignment_group.manager.department.dept_head%3Db6d2b61d46576292010c624a98c3b7c5%5Epriority%3D4%5ENQassignment_group.manager.department.dept_head%3Db6d2b61d46576292010c624a98c3b7c5%5Eu_problem_type%3DProduct%20Defect%5Eu_problem_audit.u_time_to_triageISEMPTY%5Esys_created_onRELATIVELT@dayofweek@ago@90%5Eu_problem_audit.u_time_to_fixed_in_codeISEMPTY%5Eactive%3Dtrue%5Epriority%3D3%5Eu_external_incident_count%3E0%5Eassignment_group.manager.department.dept_head%3Db6d2b61d46576292010c624a98c3b7c5%5Epriority%3D4%5ENQassignment_group.manager.department.dept_head%3Db6d2b61d46576292010c624a98c3b7c5%5Eu_problem_type%3DProduct%20Defect%5Eu_problem_audit.u_time_to_triageISEMPTY%5Esys_created_onRELATIVELT@month@ago@6%5Eu_problem_audit.u_time_to_fixed_in_codeISEMPTY%5Eactive%3Dtrue%5Epriority%3D4%5EORpriority%3D5%5Eu_security_incident%3Dtrue%5Eu_external_incident_count%3E0%5Eassignment_group.manager.department.dept_head%3Db6d2b61d46576292010c624a98c3b7c5%5Epriority%3D4%5ENQassignment_group.manager.department.dept_head%3Db6d2b61d46576292010c624a98c3b7c5%5Eu_problem_type%3DProduct%20Defect%5Eu_problem_audit.u_time_to_triageISEMPTY%5Esys_created_onRELATIVELT@month@ago@12%5Eu_problem_audit.u_time_to_fixed_in_codeISEMPTY%5Eactive%3Dtrue%5Epriority%3D4%5EORpriority%3D5%5Eu_security_incident%3Dfalse%5Eu_external_incident_count%3E0%5Eassignment_group.manager.department.dept_head%3Db6d2b61d46576292010c624a98c3b7c5%5Epriority%3D4

2 Click on the "hamburger" icon on the top left, select Refresh list.

3 You'll get a blank screen.

Workaround

The browser limit for URLs is roughly 2083 characters in length.  The URL needs to be shortened.


Related Problem: PRB1039161

Seen In

There is no data to report.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-05-30 02:32:33
Published:2017-11-17