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Description

In UI16 the Hint popup doesn't appear when hovering over Additional comments and Work notes after the record has been saved. Also right-clicking after saving the record doesn't give the context menu for those labels but rather the normal browser menu.

NOTE: this works in UI15

Steps to Reproduce

Steps to Reproduce
================
- Go to: Incident > Create New
- Scroll down to Work notes
- Right-click on Work notes > Configure Label
- Add a Hint text and click Update
- Hover over Work notes and Additional comments
- Observe the Hint popup
- Enter a Caller and Short discription
- Right-click record header and Save
- Scroll down to Notes Section
- Hover over Additional comments (no hint)
- Select Work notes checkbox, then hover over Work notes label (no hint, also the text box now has the yellow bar on the left border)
 
Expected Behaviour
=================
Hint text should display for both Additional comments and Work notes
 
Observed Behaviour
=================
No hint text popup on hovering over Additional comments and Work note

Workaround

Currently there is no workaround


Related Problem: PRB709876

Seen In

Helsinki Patch 2
Helsinki Patch 5
Helsinki Patch 7

Intended Fix Version

Madrid

Safe Harbor Statement

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Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-04-12 16:34:32
Published:2017-11-17