Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Show Email Details opens an email in a new tab when clicked. This behavior changes when the form is reloaded. - Known Error
  • >
  • Knowledge Base
  • >
  • Known Error (Knowledge Base)
  • >
  • Show Email Details opens an email in a new tab when clicked. This behavior changes when the form is reloaded.
KB0656055

Show Email Details opens an email in a new tab when clicked. This behavior changes when the form is reloaded.


2489 Views Last updated : Oct 16, 2023 public Copy Permalink
KB Summary by Now Assist

Description

When an email is generated, a new entry is created in the Activity stream. On this update is a "Show Email Details" link. If this link is clicked after the new activity entry shows in the activity stream, but before the form is refreshed, the email shows in a new tab or window (depending on browser preference). If the form is reloaded, the link will allow the email to be displayed within the activity formatter as expected.

 

Steps to Reproduce

 

1. Access any current instance configured to send and receive emails
2. Create a new incident.
3. Wait a minute or so, and we'll see an "Email sent" update in the activity formatter, that includes a "Show Email Details" link.
4. Click the link. Notice the email will appear in a new browser tab or window.
5. Go back to the incident and reload the form.
6. Click the "Show Email Details" link again. Notice this time the email is displayed inline within the activity formatter.

Workaround

This problem is targeted to be fixed in the London release, no workaround or back-porting patches are available for the current versions. You can Subscribe to this article to receive notifications when more information will become available.

 


Related Problem: PRB1163591

The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.