How to redirect Service Portal Catalog item

This article describes some of the ways to set up redirection on successful orders.

1. Widget Instance level (SC Catalog Item widget) Catalog item redirection
   To redirect all users to a specific page after each catalog item submission:
   • Go to /sp?id=sc_cat_item.
   • Press Ctrl + Right Click and select Instance Option.
   • For the option Successful Order Page, choose the desired page.
   • Note: In the same widget instance, there is an option to add a default page. Choose the desired table in the Successful Order Table field.
   • Once you have successfully configured these, you should be able to click on the link generated in the success message to navigate to the desired page/record.
   • If you want users to auto-redirect to the configured pages on submission, check the Auto Redirect on Successful Order option.
2. Record producer script redirection
   
   • If you are looking for specific page redirection based on a script for Record Producer, use this example script:

     producer.portal_redirect = "?id=sc_home"

For more information, see the product documentation topic: Populate record producer data and redirect users