How to redirect Service Portal Catalog item

Description

This article describes some of the ways to set up redirection on successful order.

Solution

1. Widget Instance level (SC Catalog Item widget) Catalog item redirection

To redirect all users to a specific page after each catalog item submission:

-- Go to /sp?id=sc_cat_item.

-- Press Ctrl + Right Click and choose Instance Option.

-- For the option Successful Order Page, choose the desired page.

-- Note In the same widget instance, there is an option to add a default page. Choose the desired table in the Successful Order Table field.

-- Once you have successfully configured these, you should be able to click on the link generated in the success message to navigate to the desired page/record.

-- If you want users to auto-redirect to the configured pages on submission, check the Auto Redirect on Successful Order option.

2. Record producer script redirection

If you are looking for specific page redirection based on a script for Record Producer, use this example script:

Applicable Versions

ALL

Additional Information

For more information, see the product documentation topic:

https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-catalog-management/concept/c_PopulatingRecordData.html

Note: Auto Redirect on Successful Order must be selected for this implementation to work.