Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
How to hide the Save button on Service Portal form view when accessing closed tickets - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • How to hide the Save button on Service Portal form view when accessing closed tickets
KB0647791

How to hide the Save button on Service Portal form view when accessing closed tickets


6710 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

How to hide the Save button on Service Portal form view when accessing closed tickets



Issue


If you do not want a user to update a closed record, you might consider hiding the blue Save button on Service Portal form view when accessing records in a closed state. However, in Service Portal, the blue Save’ button is always visible.

Resolution / Workaround


In a base instance, you currently cannot hide the Save button without modifying the form widget, which would require you to clone the widget and then script a condition to check against the State value of the record. One option is to clone the form widget and remove the button entirely, and instead use a UI Action for the Incident table on the form to do a conditional check against the State value. The blue Save button will be gone from the cloned form on the right side, and a new gray Save UI action will appear on the bottom-left for records not equal to 7 (the base instance value for "closed").

 

Note that the blue Save button is now gone and the Save UI Action shows only on records that are not Closed.

 


The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

Attachments

Attachments

  • KB0647791.png

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.