How to hide the Save button on Service Portal form view when accessing closed tickets

Issue

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If you do not want a user to update a closed record, you might consider hiding the blue Save button on Service Portal form view when accessing records in a closed state. However, in Service Portal, the blue Save’ button is always visible.

Resolution / Workaround

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In a base instance, you currently cannot hide the Save button without modifying the form widget, which would require you to clone the widget and then script a condition to check against the State value of the record. One option is to clone the form widget and remove the button entirely, and instead use a UI Action for the Incident table on the form to do a conditional check against the State value. The blue Save button will be gone from the cloned form on the right side, and a new gray Save UI action will appear on the bottom-left for records not equal to 7 (the base instance value for "closed").

 

Note that the blue Save button is now gone and the Save UI Action shows only on records that are not Closed.