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Description

Category picker does not load when creating new knowledge articles.

Steps to Reproduce

 

  1. Navigate to a knowledge base.
  2. Click Create new article.
  3. Click the knowledge base lookup, and create a new Knowledge Base.
  4. Click the category lookup.
The categories do not load, and you cannot create a new category.

Workaround

This issue is under review. If you are able to upgrade, check the Fixed In field below to determine the versions that have a permanent fix. You can also subscribe to this known error article (click the Subscribe button at the top of the article) to receive notifications when more information is available about this issue.


Related Problem: PRB689691

Seen In

Geneva Patch 6 Hot Fix 2

Fixed In

Istanbul Patch 7
Jakarta Patch 1
Kingston

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-03-02 11:41:27
Published:2017-11-08