Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Connect Plugin Activation and How to Disable Connect - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • Connect Plugin Activation and How to Disable Connect
KB0647741

Connect Plugin Activation and How to Disable Connect


2861 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

 

Overview


This article addresses the following two questions.

  • How did the Connect plugin get enabled on my instance?
  • How to disable Connect globally for that instance?

How Connect is enabled on an Instance


Connect is enabled is by default on all new instances on Geneva and later product releases. If the instance is pre-Geneva, Connect is activated through plugin activation either manually or as a requirement of another plugin.

To validate how a plugin was activated if it was not there by default:

  1. Navigate to System Diagnostics > Upgrade History.

  2. Search the To column for "com.glide.connect".

    If no records match that name exactly, the plugin was enabled by default or was brought over from a clone. Take the same steps in the instance from which it was cloned.

    If the record is found, note the timestamp when it was activated.

  3. Remove the search and filter the list by "Upgrade Started" so you can see other plugins activated at that time.

  4. Look for the plugin that was upgraded last during the same time as Connect. That plugin likely had the Connect plugin as a requirement.

  5. Search the Transactions (All User) module for "URL contains v_plugin" around the time the plugin was activated to determine who activated the plugin.

How to Disable Connect


Use the glide.connect.chat.disabled system property to disable connect. For more information, see the product documentation topic Disable Connect Chat.

You also need to deactivate the modules that link to Connect pages. Navigate to System Definition > Modules to find them.

Additional Information


Please do check the following if you like all users to not have access to Connect Chat:

- Check any active queues available under Collaboration > Support Administration > Queues.

  • If it does, please check whether the Assignment Group field in the queue is mapped to any user group.
  • if yes, then clear that field's value mapping (reason being that users in that user group will still have access to the module).

The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.