When a stop word is used in the Short Description field on an HR Case Form, the following info message is displayed: "Your text query contained only common words or ambiguous wildcards, please refine your search and try again". The Similar Cases related list executes a search explicitly and returns this message if the only words used in the Short Description field are defined in the Stop Word index. It is rare to have a short description that contains only stop words such as in, the, etc.
Steps to Reproduce
Ensure that one of the following plugins is active: Human Resources Application: Core [com.snc.hr.core] or Human Resources Scoped App: Core [com.sn_hr_core].
Navigate to System Definition > Text Index Stop Words.
Add a new word (for example, "ServiceNow"), and then save the record.
Navigate to HR Case Management > Case Management > Create New Case.
Complete the mandatory field and type "ServiceNow" in the Short Description field.
Save the record.
Note that when the form reloads, the following info message is displayed: "Your text query contained only common words or ambiguous wildcards, please refine your search and try again".
Choose from one of the following workarounds:
Remove the Similar Cases relationship if it is not required or used.
Update the related list not to execute the search, but only to show cases with the same category.
For more information, see the product documentation topic Search a list.
Related Problem: PRB1181145