Description
When a stop word is used in the Short Description field on an HR Case Form, the following info message is displayed: "Your text query contained only common words or ambiguous wildcards, please refine your search and try again". The Similar Cases related list executes a search explicitly and returns this message if the only words used in the Short Description field are defined in the Stop Word index. It is rare to have a short description that contains only stop words such as in, the, etc.
Steps to Reproduce
-
Ensure that one of the following plugins is active: Human Resources Application: Core [com.snc.hr.core] or Human Resources Scoped App: Core [com.sn_hr_core].
-
Navigate to System Definition > Text Index Stop Words.
-
Add a new word (for example, "ServiceNow"), and then save the record.
-
Navigate to HR Case Management > Case Management > Create New Case.
-
Complete the mandatory field and type "ServiceNow" in the Short Description field.
-
Save the record.
Note that when the form reloads, the following info message is displayed: "Your text query contained only common words or ambiguous wildcards, please refine your search and try again".
Workaround
Choose from one of the following workarounds:
-
Remove the Similar Cases relationship if it is not required or used.
-
Update the related list not to execute the search, but only to show cases with the same category.
For more information, see the product documentation topic Search a list.
Related Problem: PRB1181145