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Body field in the client template not showing - Known Error
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  • Body field in the client template not showing
KB0647545

Body field in the client template not showing


384 Views Last updated : Oct 16, 2023 public Copy Permalink
KB Summary by Now Assist

Description

The Body text field and the Body HTML field are both on the form. There is a UI Policy on Content type as follows:
 
Content type is HTML ->  Body HTML Visible True -> Body text Visible False
 

Steps to Reproduce

 

  1. Access any instance on any Jakarta version
  2. Navigate to sys_email_client_template.do
  3. Right click > Configure >Form layout > Add in Body Text field

    The Body Text does not show.

 

Workaround

After carefully considering the severity and frequency of the issue, and the cost and risk of attempting a fix, it has been decided to not address this issue in any current or near future releases. We do not make these decisions lightly, and we apologize for any inconvenience.
 
The workaround would be to toggle the content type to get the preferred field.
 

Related Problem: PRB1192675

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