In Service Portal, when a Catalog item with a Date Time variable is saved" through the Cart Edit button, the value of the DateTime variable changes unexpectedly.

Steps to Reproduce

  1. Make sure that Service Portal is enabled.

    For more information, see the product documentation topic Activate Service Portal.

  2. Create a catalog item named "Test Dates".

    For more information, see the product documentation topic Create or edit a catalog item.

  3. Create a variable of type Date/Time with the name "test_date_time".

  4. Open the catalog item from Service Portal.

  5. Select a date in the test_date_time variable.

  6. Click Add to Cart.

  7. Once the item is added to the cart, click the Cart icon on the top-right corner, and click View Cart.

  8. Click the Edit (pencil) icon next to the item inside the cart.

  9. In the confirmation dialog box, save without making any changes.

    Note that the date/time value is changed although no changes were made.




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Related Problem: PRB1235736

Seen In

Istanbul Patch 9
Jakarta Patch 4

Fixed In

Kingston Patch 11

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-05-21 11:41:09