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Description

On certain scenarios, for example, after installing the MSP extensions plugin, the column sys_overrides is added to the sys_report table.

The sys_overrides field is a process table only field, that reverses the flow of data visibility on a table so that processes can be consumed by child domains.

The issue with using this field on any Data table is that users lose access to child domain data while in their default domain.
Any impersonation of the user by the system will fail to access data on these tables and could break processes.

This problem is recognized because:

  1. An ITIL user schedules a report in a child domain.
  2. The system impersonates the user and is in the users default domain.
  3. This causes an error.

If you run the report on the child domain it works. If you search for the report on the parent domain, it is not available.

 

Steps to Reproduce

  1. An ITIL user schedules a report in a child domain.
  2. The system impersonates the user and is in the users default domain.

This causes an error.

Workaround

This issue is under review. If you are able to upgrade, check the Fixed In field below to determine the versions that have a permanent fix. You can also subscribe to this known error article (click Subscribe button at the top of the article) to receive notifications when more information is available about this issue.


Related Problem: PRB580998

Seen In

Eureka Patch 10 Hot Fix 1
Eureka Patch 11 Hot Fix 4
Fuji Patch 10
Geneva Patch 3
Geneva Patch 4
Geneva Patch 7

Fixed In

Helsinki Patch 10
Istanbul

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-05-14 05:51:30
Published:2017-10-20