Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Global Search results showing only sys_id's if Default views are missing - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • Global Search results showing only sys_id's if Default views are missing
KB0639324

Global Search results showing only sys_id's if Default views are missing


2696 Views Last updated : Jul 7, 2023 public Copy Permalink
KB Summary by Now Assist

Issue

When the Default view of a table does not exist, the global search shows only a sys_id. PRB1204046 notes that the Default view for a table is deleted if someone views a public report of that table without being authenticated, which was fixed in Geneva and Helsinki (see KB0597466 for more information). However, this issue has re-occurred in Istanbul and Jakarta. 


Symptoms:
The new Global search shows a sys_id for the result record and all of the other fields are missing. Also, the default list view for the table showing a sys_id is gone. To verify this, go to sys_ui_list.list and search for table = <table_name> and Title = Default view
 

 

Resolution

Re-create the Default view for the list of that table. For more information about formatting the global search results, see the product documentation topic Text search views format search results.

To prevent this issue from occurring again, make all public reports from type list not public so that they can be accessed only when the user is authenticated.


The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.