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Order defined in the search source for Service Portal is not honored - Support and Troubleshooting
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  • Order defined in the search source for Service Portal is not honored
KB0639266

Order defined in the search source for Service Portal is not honored


3255 Views Last updated : Jun 10, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

The Order field defined in the search source is not used to order the search results displayed in the TypeAhead search widget or Search Page widget. It is only used to sort the search source selection Search Nav widget in the search page as shown in the following image.

 

Ordering the search based on relevancy

Service Portal search functionality is similar to the search inside the platform. To get more relevant search results, use document scoring. 

See these knowledge articles:

For document scoring: Zing computes document scores using three components

For Zing text search: Set the relative weight of a field

 

 

Add the ts_weight attribute to the dictionary entry of the relevant field to display on the top. The maximum value given is 255. 

Re-index the table to display the changes. 

 


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  • Search Nav widget honoring the Order.png

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