When text is typed into the UI16 application navigator, the visible applications and modules are filtered dynamically to match the string. Sometimes, the results returned are sometimes unusual. For example, when typing Plugin, and see results for the System Definition application. This can exhibit on slower connections more frequently, but is not limited to slower connections.

Steps to Reproduce


In Chrome, open the developer tools and select the Network tab. Under the throttling menu, select Good 3G.

  1. With UI16 enabled, enter a string in the application navigator filter. For example, Plugin.
    • The application navigator displays many results that do not contain the word plugin.
  2. If the issue doesn't occur, repeat step 1 with a variety of strings, such as Create and Inci. It may take a few tries before the issue surfaces.


This issue is under review. If you are able to upgrade, check the Fixed In field below to determine the versions that have a permanent fix. You can also subscribe to this known error article (click Subscribe button at the top of the article) to receive notifications when more information is available about this issue.

Related Problem: PRB1069212

Seen In


Intended Fix Version

Istanbul Patch 11 Hot Fix 2

Fixed In

Jakarta Patch 8

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-02-20 13:20:31