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Description

If a table uses a reference field as a display value and that referenced field also uses a reference field as a display value, these values will display as sys_ids in a list view when the list is sorted by that field. 

Steps to Reproduce

 

  1. Create a table called testtable1.

    For more information, see the product documentation topic Create a table.

  2. Create a reference field to cmn_location on testtable1 and set it as the table's display value.

    For more information, see the product documentation topic Add a reference field.

  3. Create a few records on testtable1.

  4. Create a table called testtable2.

  5. Create a reference field to testtable1 and set this as the table's display value.

  6. Create a few records on testtable2.

  7. Open a list of testtable2 records and sort by the reference field created on testtable1. 

    Note that the values display as sys_ids in list view.

Workaround

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.

 


Related Problem: PRB632458

Seen In

Eureka Patch 13 Hot Fix 2
Eureka Patch 9 Hot Fix 4
Fuji Patch 11
Fuji Patch 12 Hot Fix 1
Fuji Patch 5
Fuji Patch 6
Fuji Patch 7 Hot Fix 5
Fuji Patch 9 Hot Fix 1
Geneva Patch 7 Hot Fix 3
Helsinki Patch 1
Helsinki Patch 2
Helsinki Patch 3
Helsinki Patch 4
Helsinki Patch 6
Jakarta

Intended Fix Version

Madrid

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

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Article Information

Last Updated:2018-04-30 14:00:58
Published:2017-09-29