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Description

Column header search for tags does not work correctly, and the filter drop down must be used instead. Note that if the Tags column is in the list, tags appear in the Go To (Search) at the top of the list. If you try to search there, the following error occurs:
Syntax Error or Access Rule Violation detected by database (Unknown column 'task0.sys_tags' in 'where clause')

Steps to Reproduce

 

  1. Go to /incident_list.do to access the incident table.

  2. Click the gear icon and add the Tags column.

  3. Click the column header search icon (magnifying glass).

    Note that the header search does not work.

  4. Select tags from the Search or Go To field in the list column header, fill in the search term, and search.

    Note that errors occur when searching.

 

Workaround

Use List V3 because the column header search doesn't have the option to search on Tags.


Related Problem: PRB699028

Seen In

Geneva Patch 7
Helsinki Patch 4

Intended Fix Version

London

Fixed In

Jakarta Patch 6
Kingston Patch 1

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

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Article Information

Last Updated:2018-04-14 01:20:40
Published:2017-09-29