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HI Service Portal Favorites 

Content
Favorites Overview
Adding Favorites
Accessing Favorites
Managing Favorites

 

Favorites Overview


Favorites are a quick way to access frequently used HI Service Portal pages and records. Favorites can be accessed via the Favorites tab in the left navigation. They are also visible when left navigation is collapsed.

You can add favorites for links to the left navigation in HI Service Portal for:

  • HI Service Portal pages
  • Incidents
  • Change Requests
  • Problems
  • Service Catalog
  • and more…

 

Adding Favorites

Adding a page to favorite

  1. Navigate in HI Service Portal to find the page to add as a favorite.
  2. Click the Favorites icon.

The page marked as favorite shows up in left navigation under FAVORITES

 

Adding a record to favorite

  1. Navigate in HI Service Portal to find the record to add as a favorite.
  2. Click the Favorites icon.

 

Accessing Favorites


  •  The record marked as favorite shows up in left navigation under FAVORITES

 

  • In collapsed view, favorites can be accessed by clicking on the .

 

Managing Favorites


  1. Click the Favorites tab in the left navigation to open it.
  2. Click Manage Favorites
  3. A dialog appears providing users the following options:
    1. Rearrange favorites
    2. Delete favorites 
  4. The pages or records favorited can be rearranged by dragging and dropping using . This affects their order of appearance in the Favorites menu.

  1. Pages or records can be deleted using 

 

Article Information

Last Updated:2017-10-02 19:59:36
Published:2017-09-27
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