When an incoming email with an in-reply-to header is received, the target table is read if the message-id is found on the sys_email. If there is no target table, the following exception occurs:
As a consequence, if there is no email.read event created then the inbound actions will not run.
Steps to Reproduce
- Send an email from the instance and do not include a watermark or a subject with the record number.
- Clear the Target Table field on the sys_email record.
- Reply back to the instance, ensuring that the in-reply-to header has been added.
Note that the email is received, but no email.read event created.
gr1.name = "email.read";
gr1.parm1 = <email sys_id>;
Related Problem: PRB1116828