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Description

When attempting the logging in a second time via the app the app is not presented with the IdP login. It displays the instance login instead

Steps to Reproduce

  1. Setup Multi SSO on instance.
  2. Set the glide.authenticate.sso.redirect.idp to the IdP
  3. Login via the ServiceNow app and then logout

    When attempting the logging in a second time via the ServiceNow app, the app is not presented with the IdP login. Instead it displays the instance login.

Workaround

On the instance login, select Use External Login to login using SSO


Related Problem: PRB659617

Seen In

Fuji Patch 3
Geneva Patch 1
Geneva Patch 1 Hot Fix 5
Helsinki Patch 1

Associated Community Threads

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Article Information

Last Updated:2017-12-04 09:34:21
Published:2017-12-04