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Template definition not displaying all fields when creating template on change request table - Known Error
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KB0636146

Template definition not displaying all fields when creating template on change request table


9402 Views Last updated : Jan 31, 2025 public Copy Permalink English (Original)
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KB Summary by Now Assist

Description

Field-level write ACLs on change_request table prevent the ability to edit fields on the "Propose a new standard Change Template" template

 

Steps to Reproduce

  1. Go to /change_request_list.do, choose Configure from the form context menu, and click Security Rules.

  2. Create an ACL with the following values:

    • Type: record
    • Operation: write
    • Admin overrides
    • Name: change_request.*
    • Role: itil
    • Condition : Approval is Not yet requested or approval is requested
  3. Impersonate an ITIL user.

  4. Navigate to Change > Standard Change > Standard Change Catalog > Template Management > Propose a new Standard Change Template.

    Note that most of the fields within the record producer are read only and not editable.

 

 

Workaround

Create an ACL on the Change Request table with the following values:

  • Type: record
  • Operation: save_as_template
  • Admin overrides
  • Name: change_request.*
  • Role: itil

 


Related Problem: PRB1185542

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