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Description

Field-level write ACLs on change_request table prevent the ability to edit fields on the "Propose a new standard Change Template" template

 

Steps to Reproduce

  1. Go to /change_request_list.do, choose Configure from the form context menu, and click Security Rules.

  2. Create an ACL with the following values:

    • Type: record
    • Operation: write
    • Admin overrides
    • Name: change_request.*
    • Role: itil
    • Condition : Approval is Not yet requested or approval is requested
  3. Impersonate an ITIL user.

  4. Navigate to Change > Standard Change > Standard Change Catalog > Template Management > Propose a new Standard Change Template.

    Note that most of the fields within the record producer are read only and not editable.

 

 

Workaround

Create an ACL on the Change Request table with the following values:

  • Type: record
  • Operation: save_as_template
  • Admin overrides
  • Name: change_request.*
  • Role: itil

 


Related Problem: PRB1185542

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Jakarta

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Article Information

Last Updated:2018-09-07 05:25:41
Published:2018-08-14