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Description

When a CI reference field depends on another CI reference field and has the Tree Picker attribute set to true, the downstream/upstream relationship does not work correctly. This was tested against multiple Jakarta instances and was reported after upgrading.


Steps to Reproduce

  1. Create the following dictionary records:
    Label: CI1
    Name: u_ci1
    Type: Reference
    Reference: Configuration Item (cmdb_ci)

    Label: CI2
    Name: u_ci2
    Type: Reference
    Reference: Configuration Item (cmdb_ci)
    Dependent: u_ci1
    Attribute: tree_picker=true
  2. Add CI1 and CI2 to the problem form.
  3. Open a problem and set CI1 to Blackberry.
    Note: This is an out-of-box demo CI with relationships defined.
  4. Click the magnifying glass next to CI2.

An empty list of downstream and upstream relations appears.

Workaround

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.


Related Problem: PRB1109557

Seen In

There is no data to report.

Fixed In

Jakarta Patch 3
Kingston

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2017-10-30 00:14:42
Published:2017-09-22