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Description

With the ListV3 property enabled, when you go to sys_dictionary table list view and hover over the values in the reference column, the link shown is  https://<instance name>.service-now.com/sys_db_object.do?sys_id=<table name> instead of https://<instance name>.service-now.com/sys_db_object.do?sys_id=<sys id>.

Clicking the reference column value results in a "Record not found" error (Jakarta Only)

Steps to Reproduce

  1. Activate List v3 by setting glide.ui.list_v3.enable to true.

    For more information, see the product documentation topic Activate List v3.

  2. Go to /sys_dictionary_list.do and create the filter [Type] [is] [Reference].

  3. Hover over any values in the reference columns (for example, Workflow Version) and note the URL.

  4. Click the value.

    The "Record not found" message appears when you try to access the URL.

Workaround

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.


Related Problem: PRB1103227

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Article Information

Last Updated:2018-07-19 08:19:57
Published:2017-10-09