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Description

When configuring Form Layout / List Layout / List type reports, expanding any reference field that references Configuration Item (cmdb_ci) causes the system to hang or perform very slowly.

Steps to Reproduce

  1. Go to /incident_list.do.

  2. Right-click in the table header and choose Configure > List Layout.

  3. Expand the Configuration Item field.

    Note that either the page hangs or the field expands only after a long delay.

 

 

Workaround

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.

 


Related Problem: PRB1187521

Seen In

Jakarta Patch 1 Hot Fix 1
Jakarta Patch 3

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2017-09-24 19:51:30
Published:2017-09-25