Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Handling error alerts due to Catalog Client Scripts in Service Portal - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • Handling error alerts due to Catalog Client Scripts in Service Portal
KB0635993

Handling error alerts due to Catalog Client Scripts in Service Portal


2994 Views Last updated : Jul 22, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

This article addresses instance configurations with any Catalog Client Script containing g_form global methods, or some form of DOM manipulation in place, which are not supported in the Service Portal.

Prior to the Jakarta version, the errors were just logged in the browser console, and the user did not even notice them. However, starting from Jakarta, if there is a catalog client script error, the Service Portal displays an error alert, which is good for sysadmin debugging, but not for end-users.

 

  

Resolution

These errors can be turned off using this system property "glide.sp.show_console_error" and setting it to false. This property does not remove the error from the browser console, however, it hides it from the UI.


The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.