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Description

Users are able to click Rejoin session outside the chat schedule.

Steps to Reproduce

  1. Initiate a chat as an end user.

  2. End the session as the end user before the chat is accepted by the agent.

  3. Change the schedule of the chat queue to make it unavailable.

  4. Initiate a new chat as the same end user.

    A message indicates that the chat queue is unavailable.

  5. Click on the closed conversation.

  6. Click to rejoin the session.

    The chat session is initiated outside of the chat schedule specified.

 

Workaround

After carefully considering the severity and frequency of the issue, and risk of attempting a fix, it has been decided to not address this issue in any current or future releases. We do not make this decision lightly, and we apologize for any inconvenience. If you have any questions regarding this problem, contact ServiceNow Customer Support.


Related Problem: PRB1163954

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Article Information

Last Updated:2018-06-18 03:47:53
Published:2018-06-18