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Description

Users are able to click Rejoin session outside the chat schedule.

Steps to Reproduce

  1. Initiate a chat as an end user.

  2. End the session as the end user before the chat is accepted by the agent.

  3. Change the schedule of the chat queue to make it unavailable.

  4. Initiate a new chat as the same end user.

    A message indicates that the chat queue is unavailable.

  5. Click on the closed conversation.

  6. Click to rejoin the session.

    The chat session is initiated outside of the chat schedule specified.

 

Workaround

After carefully considering the severity and frequency of the issue, and risk of attempting a fix, it has been decided to not address this issue in any current or future releases. We do not make this decision lightly, and we apologize for any inconvenience. If you have any questions regarding this problem, contact ServiceNow Customer Support.


Related Problem: PRB1163954

Seen In

There is no data to report.

Intended Fix Version

Madrid

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-06-18 03:47:53
Published:2018-06-18