HTML placed in the body field of an email client template record can lose formatting when it is rendered in the Email Client. Some observed issues:

  • If adding html <table> tags to a email client template, the tags are converted to <div> tags.
  • Extra lines are added to line item structure.


Steps to Reproduce


  1. Navigate to Client Templates
  2. Create a new template:
    table: incident
    <td><b>Opened By:</b></td>
    <td><b>Assignment Group:</b></td>
  3. Navigate to incident and click email client button.

    The table html has been converted to div tags.


If the desired content in the email client template is valid HTML, save the HTML without any newline formatting. If scripting, ensure no newlines are written into the output.

If you change glide.ui.html.editor to htmlarea, then it displays fine.

Related Problem: PRB632003

Seen In

Eureka Patch 10
Eureka Patch 11 Hot Fix 2
Fuji Patch 9
Geneva Patch 3
Geneva Patch 6 Hot Fix 2
Helsinki Patch 2
Helsinki Patch 4

Fixed In


Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-03-19 08:04:29