When you copy and paste snippet tool images onto the tinymce editor, it does not save image in IE/windows7.

Steps to Reproduce


Build name: Helsinki
Build date: 03-22-2017_2340
Build tag: glide-helsinki-03-16-2016__patch9-hotfix0a-03-17-2017
Instance name: helsinkipatch9

  1. Login to helsinki demo instance in IE.
  2. Navigate to Knowlege > Create New.
  3. Open Microsoft Snipping tool for windows.
  4. Take snippet and copy it.
  5. Paste it into tiny mce editor of knowledge article form.
  6. Save the record.

The image did not save.


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Issue resolved with the TinyMCE upgrade in Jakarta. Customers experiencing this issue must upgrade to Jakarta.

Related Problem: PRB949228

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Article Information

Last Updated:2018-02-06 08:11:51