Jakarta - Catalog items are not sorted by order in Service portal when displayed

Steps to Reproduce


With an active Service Portal plugin in Jakarta instance:

  1. Navigate to /sp and click on Order Something.
  2. Click on How can we help you? category name on the left, notice that the catalog items are displayed. But these are not sorted by order set for the catalog items.


Additional information:
In the Istanbul release, the retrieval of the catalog item records was handled by a table query within the widget's server script. In Jakarta that job is handled by a REST call and it was discovered that the order value was being ignored. A permanent fix is scheduled to be included in the upcoming Kingston release. 


A permanent fix is scheduled to be included in the upcoming Kingston release and a potential patch within Jakarta. In the meantime, the development team has indicated that it is safe to use the Istanbul version of the server script if you do not want to wait for an upgrade.

The recommendation is to export the entire SC Category Page widget from an Istanbul instance and import it into the impacted Jakarta instance.

To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix available.

Related Problem: PRB1101370

Seen In

There is no data to report.

Fixed In

Jakarta Patch 4

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-05-21 11:36:32
PRB1101370_image_01.pngPRB1101370_image_02.pngScreen Shot 2017-07-25 at 10.08.38 AM.pngScreen Shot 2017-07-25 at 10.08.48 AM.png