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Description

Adding a workbench widget to a dashboard causes IE11 to crash.

Steps to Reproduce

  1. In Internet Explorer 11, navigate to Performance Analytics > Dashboards.

  2. Add the workbench widget to a dashboard.

    For more information, see the product documentation topic Performance Analytics widgets.

    The workbench widget causes IE11 to crash.

  3. Navigate to Service Portal Configuration > Designer.

  4. Add a new page and insert the workbench widget.

    For more information, see the product documentation topic Create a page using the Service Portal Designer.

  5. Switch to Preview.

    The workbench widget causes IE11 to crash.

 

Workaround

For a temporary workaround, use a different browser such as Chrome or Safari.

To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.

 


Related Problem: PRB1057238

Seen In

There is no data to report.

Fixed In

Istanbul Patch 10
Istanbul Patch 9
Jakarta Patch 3
Kingston

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-04-10 23:54:21
Published:2017-09-11