Notifications

426 views

Description

If Roles/User Criteria is set on the Category of a particular Catalog Item, the item is still visible in the "Popular Items" widget in the Catalog Homepage in Service Portal.

 

Steps to Reproduce

 

  1. Make sure Service Portal plugin is enabled.
  2. Find the category called "Tablet".
  3. Add "admin" in the category's "Role" field.
  4. Create a user criteria for role=admin instead of the role field.
  5. Impersonate a user without admin role.
  6. Go to the service portal homepage /sp?id=sc_home

    Observe the Apple Ipad 3 is visible in the Popular Items widget. User criteria seem to hide the Apple iPad 3 the Top Requests section on catalog_home.do, however the item is not hidden from the Service Portal.

Workaround

This is expected behaviour. User Criteria on Category do not affect the item visibility. An item can be across catalog and category, hence the user criteria need to be explicitly set on items, they do not inherit anything from the category.


Related Problem: PRB1173595

Seen In

Helsinki Patch 11
Jakarta Patch 2
SR - ITOM - CMDB CI Class Models - 201908
SR - ITOM - Discovery and Service Mapping - 201908
SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Security Incident Response PA Content - New York 2019 Q3
SR - SIR - Store SecOps Setup Assistant - Madrid 2019 Q2
SR - SIR - Store Threat Core - Madrid 2019 Q2
SR - SIR - Store Trusted Security Circles Client - New York 2019 Q3
SR - SIR - Tanium Integration - New York 2019 Q3
SR - SIR - Threat intelligence - New York 2019 Q3
SR - VR - Qualys - New York 2019 Q3
SR - VR - Vulnerability Response - New York 2019 Q3

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-10-22 09:34:27
Published:2018-10-24