Express: When adding execution plan conditions using checkbox variables in catalog items, the OR conditions incorrectly behave as AND.

Steps to Reproduce

  1. In Express, create a Catalog Item and a relative Execution Plan.

    For more information, see the product documentation topics Service Catalog items and Create an execution plan.

  2. Add Variables and Execution Plan Conditions related lists to the catalog item form.

  3. Create a set of three checkbox variables.

  4. Create an execution plan condition checking all three variables in OR so that the relative execution plan is triggered as soon as any of the three is true.

    Note that the execution plan fails to trigger on any OR condition.




If you are able to upgrade, review the Fixed In field below to determine the versions that have a permanent fix. Otherwise please review the following possible workarounds:

  • Create a new variable of type Select Box or Multiple choice, create the choices (for example, Photoshop, Siebel, etc.,) for this new variable, and build a condition using [is] [one of] [<keyword>].
  • Use AND or NOT instead of OR. For example, [acrobat] [is not] [false] AND [photoshop] [is not] [false] AND [Seibel] [is not] [false].

Related Problem: PRB901936

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Fixed In


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Article Information

Last Updated:2017-09-07 05:41:47