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NOW-EDGE-ATTACHMENT_MASS_ENCRYPTION_TIMEOUT - Product Knowledge
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KB0635634

NOW-EDGE-ATTACHMENT_MASS_ENCRYPTION_TIMEOUT


75 Views Last updated : Jan 22, 2025 public Copy Permalink
KB Summary by Now Assist

 

NOW-EDGE-ATTACHMENT_MASS_ENCRYPTION_TIMEOUT
SeverityERROR
Root Cause

The mass encryption process on a particular attachment exceeded the time duration set for the operation.

A timeout exception is thrown by the Edge Encryption proxy server. 

Effect

The proxy sever will continue to run without any interruption of service. However, the failed attachment will not be processed. The proxy server will continue to process other attachments within the same chunk.

Corrective Action

Go to edgeencryption.properties and increase the timeout value of the following property:

edgeencryption.attachments.request.timeout.seconds

 


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