Jakarta Patch 3: Known Errors

This article presents notable known errors in Jakarta Patch 3, grouped by severity and organized by category. Not all known errors appear on this page. Click the link in the Article column to view details about each known error. To view other families and versions, see the Known Error Portal.

Note: The severity level does not indicate the order in which issues will be fixed, which is determined by a combination of variables.

To view the release notes for this release family, see Jakarta Release Notes.

Severity 1

The following table lists notable Severity 1 known errors in this patch.

KB0597379PRB696038Core PlatformRecords with 'null' sys_id can be created and imported
KB0639240PRB1197866FiltersDuring the TPP Migration, if a row size limitation error occurs then CMDB table may experience data loss
KB0657397PRB1152788Forms and FieldsRecord Watcher is updating fields on linked/referenced incidents if related list with List v3 is enabled and present on forms.
KB0636083PRB1179246PersistenceCMDB TPP migration during a Jakarta upgrade can fail if the migration takes over 24 hours
KB0657450PRB1241406PersistenceCMDB TPP migration is creating records in the [cmdb$par1] table with sys_class_path is NULL. Some relationships are not showing on CMDB related lists and searches against CMDB tables are not returning all records.

Severity 2

The following table lists notable Severity 2 known errors in this patch.

KB0634440PRB1103343Activity StreamTurning off Live Forms (glide.ui16.live_forms.enabled) in Jakarta hides Journal Fields associated to Activity Formatter, Activities(Filtered).
KB0547173PRB623049Agile DevelopmentUpgrading the [SDLC - Scrum Process Pack] doesn't re-create the sys_choice records for state field on rm_story table
KB0639201PRB1069212Application NavigatorThe UI16 application navigator filter returns unexpected results
KB0639988PRB1197193Asynchronous Message BusLeaking listeners causes the number of listeners to grow which impacts the instance performance over time
KB0622397PRB935863Asynchronous Message BusMemory leak may prevent AMB (chat, record watcher, etc) messages from being sent when session_message_queue_size reaches capacity
KB0598210PRB658875AuthenticationSubjectConfirmationData mismatch - SAMLRequests generated within seconds of each other
KB0639979PRB1149655Automated Test Frameworkatf_input_variable forms and sections appear broken - form layout has sections, but the form does not render them
KB0656924PRB1191307Build and ReleaseCustomers are able to create multiple "Global" sys_cope applications which causes issues on the instance
KB0622300PRB933587ChatCMS Chat Legacy "Not available" message is not showing when Schedule is out of hours
KB0657433PRB1166875ChatUsing Legacy Chat in Jakarta, the support agent is unable to respond to end user.
KB0656713PRB1211351Cloud Management ApplicationAWS CFT template deployments are sending an invalid parameter "CustomTags"
KB0656474PRB1235890Cloud Management ApplicationAzure discovery: List nodes get stuck at processing
KB0656348PRB1239076Cloud Management ApplicationBilling report cost totals are way off on instances with European-style number formats (comma swapped with decimal point)
KB0647601PRB1182010Cloud Management ApplicationCertain resource script goes missing on in-family Jakarta upgrades, which causes discovery to fail
KB0656776PRB1153830Cloud Management ApplicationPayload size error during Azure discovery
KB0598086PRB649261Content Management System (CMS)In a new portal, the search text box in the search results page redirects to the base system portal
KB0634950PRB967378Customer Service ManagementAn upgrade to a newer version brings back demo data for the Customer Service Management Demo Data plugin
KB0623543PRB1075293DiscoveryMID Server only caches the first 250 scripts
KB0639427PRB1204637DiscoveryMID ServerLister incorrectly notifies MID Servers of potential changes
KB0622288PRB808426DiscoveryWhen Windows Server 2016 is discovered, it is incorrectly classified as a Computer CI
KB0622773PRB756920Domain SupportTable upgrades and the domain hierarchy validation job invoking domain path validation on large tables cause database performance issues event is not created for inbound emails when the matching in-reply-to email does not have a target table
KB0635917PRB1100030EmailEvent Queue Critical - events delay caused by
KB0621602PRB627055EmailFour-byte UTF8 emojis cause emails to be truncated in the database
KB0640062PRB1075492Embedded HelpAdmin users do not have access to Embedded Help > Help Content
KB0623160PRB884265Event ManagementGlideRecord call from "Event Management - Delete Work Notes" is missing an index causing large table scans
KB0636092PRB1083532Forms and FieldsInvalid Date error after running a 'Check Conflicts' on a change request for a user who has date format set to anything other than system format
KB0647552PRB1181032Forms and FieldsJakarta: Glide list fields set to Read only via Client script or UI Policy do not update the value when form saves
KB0551166PRB624607Forms and FieldsPossible to click "Submit" button multiple times when creating a record
KB0622130PRB924635Forms and FieldsPresence/Live Forms - Real-time updated checkbox, choice, perhaps other types of fields does not save properly
KB0657641PRB1244501Import / ExportSynch Transform uses Fast lock that can cause Soap threads to hung up (PRB1200935) exhausting all integration semaphores
KB0635855PRB1173149Knowledge ManagementAllow all forms of search to return knowledge articles irrespective of language as long as there is a keyword match in that language
KB0550121PRB629834Knowledge ManagementKnowledge search is hardcoded to ignore search terms with fewer than 3 characters
KB0656731PRB709927ListsSorting a list view causes the tags column to disappear and be unusable until the list is refreshed.
KB0635660PRB1095142OrchestrationWhen custom workflow activity is published more than once and then transferred via update set, the activity will not show up in the workflow editor because the publish field is set to "false."
KB0623275PRB1028261PersistenceAdding a new column to very large tables with a default value can take an extremely long time
KB0550967PRB608048PersistenceArchive threads can run in parallel on separate nodes for long running archive processes, degrading performance and adding noise errors to the log
KB0636072PRB1182304PersistenceChunk copying a large table on an Oracle database can degrade over time (like during the TPP migration on a Jakarta upgrade)
KB0621591PRB832997PersistenceCopy from String (Full-UTF8) to String causes data truncation if content contains Unicode
KB0551305PRB645540PersistenceCustomization of a base system choice list for a field on extended table may be overwritten by an upgrade
KB0647810PRB1235823Persistenceflattening cmdb can introduce uneven index for reference fields which causes mysql selecting bad index for query execution
KB0661797PRB1235331PersistenceGrandchild tables of task created as TPC can be corrupt if created in the wrong order
KB0623236PRB672996PersistenceRe-parenting of cmdb_ci to cmdb during upgrade to Geneva can cause data loss on custom unique index cmdb_ci(serial_number, model_id)
KB0657306PRB647362Platform Miscellaneous'glide_user_activity' cookie keeping the user logged in even when remember_me is not checked.
KB0598369PRB608338Platform PerformanceWithin a synchronized block, a db call causes the node to become unavailable
KB0657402PRB615923Platform SecurityMultiSSO SAML Test Connection(Sign AuthnRequest) would load Now page in the popup
KB0623489PRB1079599Project ManagementMSP 2016 not supported in import
KB0598187PRB668806Project Portfolio ManagementCannot list edit related list if the Related List Loading option 'After Form Loads' or 'On-demand' is selected
KB0635801PRB1081334ReportingJakarta - In domain-separated instances, report creators are unable to see any reports under 'My Reports'
KB0550591PRB628968Service Catalogg_form.getReference does not work on variable editor on sc_req_item RITM form
KB0562895PRB655728Service CatalogMore information tag on Service Catalog Variables turns HTML into escaped text
KB0635591PRB1149659Service CatalogSome options in the Jakarta Legacy CI Relationship editor seem to be bringing back options from the cmdb_ci table rather than the sys_user table
KB0622780PRB702368Service CatalogWhen configuring user criteria in a domain separated environment, the user criteria is ignored.
KB0622025PRB661196Service MappingAuto-upgrade of the MID Server fails
KB0647826PRB1234649Service MappingPattern execution may hang when users try to restart the WMI Collector Service
KB0610585PRB716958Service PortalIE11 Memory consumption issue in Service Portal
KB0623129PRB718318System ApplicationsUnable to launch Studio via Studio module when UI11 is enabled
KB0621705PRB658692Tables and DictionaryCustom table label of re-created deleted table shows the label of the parent table
KB0539465PRB589895Team DevelopmentRecord name field disappears when using 'Filter Out' in in the Local Changes list in Team Development
KB0634638PRB742211UI ActionCurrency code is reverted to "$" when updating a currency field via the client script
KB0635412PRB1107867UI ComponentsDomain picker breaking on upgrade if instance does not contain UI16 plugin (UI15 only)
KB0610274PRB710758UI ComponentsEditing a report definition and expanding child tables is slow and delayed
KB0534762PRB585707UI ComponentsForm Sections configuration - Broken relationships between [sys_ui_section] and [sys_ui_form_section] records cause forms to not load
KB0610409PRB671427UI ComponentsNot all the fields are available for template_editor when creating new sys_template
KB0598896PRB689186UI ComponentsWith List v3, the sys_user table list fails to load if the name field starts with a dot followed by a space
KB0635012PRB905758Usage AnalyticsUnable to activate plugins on sub-production instance(s) after cloning from production instance
KB0549804PRB630133WorkflowIn list view, task.stage breaks UI rendering and throws a "jQuery is not defined" error when using UI11

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Last Updated:2019-05-21 11:36:27