Table of Contents
1. When is London going to be released?
2. What is Early Access?
Early Access is a ServiceNow program that allows a select group of customers and partners to upgrade to a ServiceNow new release before Market Launch, when it then becomes generally available. For more information, see Early Access Overview.
3. What are the benefits of Early Access?
Early Access customers and partners can test and try new features early in the roll-out cycle and ultimately upgrade to production early. They are also be among the first who are knowledgeable on the new release (competitive advantage).
4. How long is the Early Access period?
5. When will London release notes and documentation be available?
6. I am a customer - how can I participate in Early Access?
First, inform your ServiceNow contact (Account Team, SC, PM, others.) of your interest in Early Access. Your ServiceNow contact can help you understand the program, answer questions, and nominate your account if it is the right fit.
7. What type of customers are the best fit for Early Access?
We invite existing customers who:
- Have a desire and need to take advantage of the new products/features as soon as possible
- Can upgrade and test the new release on their non-production instance after receiving the invitation to upgrade
- Are willing to be actively engaged and report issues promptly when encountered
8. I am in the process of purchasing ServiceNow. Will I be able to participate in Early Access after the process complete?
9. I am a partner - how can I participate in Early Access?
If you are a Technology Partner with a vendor instance (venXXXXX.service-now.com), check Technology Partner Program for early access info.
If you are a Partner without a vendor instance, please email firstname.lastname@example.org.
10. I am a Developer - how can I get a temporary London development instance?
To receive a temporary London development instance, you need to register and be part of the ServiceNow Developer Program. Please review the ServiceNow Developer Program website to learn more about the program.
11. I am in Early Access, but I am not on Kingston yet. Can I directly upgrade to London?
12. How would I know that I am signed up for Early Access?
After your ServiceNow contact signs you up, they should be able to tell you which ‘wave’ (week) you are assigned to for early upgrade. At the beginning of your assigned week, you will receive an email invitation to upgrade. The invitation contains detailed instructions. To obtain the status of your Early Access nomination at any time, ask your ServiceNow contact.
13. How is Early Access rolled out?
ServiceNow Release Management creates "waves" (typically 4) with space limits to sign up customers each week during the Early Access roll-out. Leading up to Early Access, Release Management assigns each customer or partner to a specific wave. Release Management initiates a slow roll-out to Early Access customers at the time of the release. At the start of the first week, they send an upgrade invitation to the first wave of customers. At the start of the second week, the same invitation is sent to the second wave of customers and so on, until Market Launch.
14. I am an Early Access customer or partner and want to report an issue on the new release - what should I do?
Promptly submit an incident in HI and prefix your short description with "London." For example:
London - <your short description here>
We cannot assume that after a customer or partner is in Early Access, they want to be in Early Access for all future releases. For that reason, please let your ServiceNow contact know of your interest in Early Access every release so they can nominate you.
16. If I am interested in one of the paid features of the new release, how would that work in Early Access?
Let your Account Team know and reach out to email@example.com.
17. If Early Access customers get the release 1-6 weeks early, when do other customers receive the release?
All customers can get the release after the official Market Launch.18. I still have questions related to Early Access that are not covered in this FAQ - who should I contact?
Please reach out to your ServiceNow contact with your question, or email firstname.lastname@example.org.