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IE11: The Service Portal IE 11: Chat welcome message/Service Portal chats are hidden when switching tabs from connect to Service Portal chat - Known Error
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  • IE11: The Service Portal IE 11: Chat welcome message/Service Portal chats are hidden when switching tabs from connect to Service Portal chat
KB0635354

IE11: The Service Portal IE 11: Chat welcome message/Service Portal chats are hidden when switching tabs from connect to Service Portal chat


708 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Description

IE11: Chat welcome message/Service Portal chats are hidden when switching tabs from connect to Service Portal chat.

Steps to Reproduce

  1. Install the Connect Support plugin ((com.glide.connect.support).

    For more information, see the documentation topic Activate a plugin.

  2. As an end user, create a few support requests.

  3. As an agent, go to the Support Chat tab (in frameset).

    Note that the welcome message is not visible (although you can see if if you drag/highlight over its position).

  4. Accept a request.

  5. Switch to the Connect tab.

  6. Switch back to the Support tab.

    Note that switching between the Connect tab and the Support tab causes cosmetic errors on the Support tab. The support request is either half cut off (you can see only the timer) or all of it is hidden.

 

Workaround

There is no workaround for this issue.  To remediate, upgrade to the Istanbul release or later releases.


Related Problem: PRB702231

Potentially Seen In

There is no data to report.

Fixed In

Istanbul

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