When the Knowledge Management - Service Portal plugin is active and you navigate to Service Status page from the Knowledge Search page, clicking on a specific service does not load the details.
Steps to Reproduce
Make sure the Knowledge Management - Service Portal plugin is active.
For more information, see the product documentation topic Activate a plugin.
Go to https://<instance>.service-now.com/sp?id=kb_search.
In the header menu, click Service Status and then click any Service.
Note that the Service Status page does not provide any service availability details.
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Related Problem: PRB1154386