When navigating from kb_search page to Service Status page in Service Portal, clicking on a particular service does not work as expected

When the Knowledge Management - Service Portal plugin is active and you navigate to Service Status page from the Knowledge Search page, clicking on a specific service does not load the details.

1. Make sure the Knowledge Management - Service Portal plugin is active.

   For more information, see the product documentation topic Activate a plugin.

2. Go to https://<instance>.service-now.com/sp?id=kb_search.

3. In the header menu, click Service Status and then click any Service.

   Note that the Service Status page does not provide any service availability details.

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