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Description

When the Knowledge Management - Service Portal plugin is active and you navigate to Service Status page from the Knowledge Search page, clicking on a specific service does not load the details.

Steps to Reproduce

  1. Make sure the Knowledge Management - Service Portal plugin is active.

    For more information, see the product documentation topic Activate a plugin.

  2. Go to https://<instance>.service-now.com/sp?id=kb_search.

  3. In the header menu, click Service Status and then click any Service.

    Note that the Service Status page does not provide any service availability details.

 

 

Workaround

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, check the Fixed In field to determine whether any versions have a permanent fix.


Related Problem: PRB1154386

Seen In

Jakarta Patch 1 Hot Fix 1

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2017-08-22 01:51:05
Published:2017-08-21