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Description

Post button is inactive when attaching an image to the comment section of a KB.

Once typing begins in the comments, the post button becomes active again.

Steps to Reproduce

  1. Navigate to Self Service > Knowledge > Open a KB Article
  2. At the bottom, inside the comment section, click on the paper clip to attach
  3. Select an image
  4. The image appears in the comment section but the post button is inactive
  5. When comments are added, the post button becomes active

Workaround

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.

 


Related Problem: PRB921276

Seen In

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Associated Community Threads

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Article Information

Last Updated:2018-07-18 23:17:21
Published:2017-10-12