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Product documentation site: Error occurs when you attempt to send feedback on docs.servicenow.com



Overview


The following error might occur when you click Submit on the Send Feedback form on docs.servicenow.com:

Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.

 

How To


  1. On any page of documentation, click Send Feedback.
  2. Fill out the form and click Submit.

Expected result: Form disappears and a blue Thank You message appears. Your feedback is sent to ServiceNow.

Actual result: Occasionally, the form disappears and a red error message is displayed. Your feedback is not sent to ServiceNow and the form is not retrievable. 

Solution


The issue is caused by a bug and occurs when you are viewing docs.servicenow.com content in more than one tab in your browser. You can work around the issue by copying the URL of the page you want to send feedback on and opening the page in a new tab or browser window. Alternatively, send feedback using the Contact Us link or by emailing docfeedback@servicenow.com.

Article Information

Last Updated:2017-10-16 09:40:01
Published:2017-08-16
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