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Matching a ServiceNow instance version to its Edge Proxy version and JRE version

Problem
Customers need to know which version of the Edge Proxy is shipped with their ServiceNow version, and which JRE is bundled with that version of the Edge Proxy.

 

Resolution

Locate the Java used by your Edge proxy on the $proxy_install_dir/conf/wrapper.conf file. Then validate the JDK version installed by using java -version for that installed java. Alternatively, your edge encryption logs shows the Java version when starting up.

To make this information easier to access, the below list shows the ServiceNow version that began shipping with a specific Edge Proxy, and which JRE is bundled with the Edge Proxy:

ServiceNow versionEdge versionJRE version
Geneva1.1.01.8.0_40
Helsinki2.0.01.8.0_40
Helsinki P12.1.01.8.0_40
Helsinki P82.8.11.8.0_40
Istanbul3.0.91.8.0_40
Istanbul P13.1.11.8.0_40
Jakarta111.8.0_121
   

Note: Locate the Java used by your Edge proxy on the wrapper.conf file. Validate the JDK version installed by using java -version.

 

 

 

Article Information

Last Updated:2018-01-02 07:45:03
Published:2018-01-02