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Description

In any Form/Catalog Item/Record Producer if there is a Date field, clicking on that date field opens up a calendar.
 
The Calendar goes away as expected when clicking on any blank area or if you click on any text field.
 
However, if you click on any dropdown field, the calendar does not go away.

Steps to Reproduce

 

Log into any Jakarta instance where Service Portal is enabled:

  1. Navigate to Service Portal
  2. Open the item named Report an Outage
  3. In the form, click on the Calendar icon beside At what time did you notice the outage began?
  4. Click the dropdown What application is down/unavailable?
While it is expected that the calendar pop up should go away, it does not.  
 

Workaround

This issue is under review. If you are able to upgrade, check the Fixed In field below to determine the versions that have a permanent fix. You can also subscribe to this known error article (click Subscribe button at the top of the article) to receive notifications when more information is available about this issue.


Related Problem: PRB1107397

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Article Information

Last Updated:2017-11-13 03:40:58
Published:2017-08-01